RESULTS THROUGH PARTNERSHIP

Digital Business Support For Busy Entrepreneurs

Gain control of your business through dedicated systems and operations support. I’ll work closely with you to manage and automate the day-to-day operations of your biz, so that you have the bandwidth to focus on profit-generating activities and work that you’re passionate about.

hey there!

I'm Roxy. I help entrepreneurs alleviate the overwhelm by helping them run the back-end of their business seamlessly with dedicated operations, tech, and admin support.

I partner with fellow entrepreneurs to not only alleviate the administrative burdens necessary to run their business, but also create and implement systems that allow them to deliver their services effectively, efficiently, and professionally.

I’m passionate about helping companies get more done in less time while providing exceptional customer service, so that they can focus on what they truly love doing.

Fun Facts: The name LANA represents the four last letters of my name Roksolana. I was born in the city of Kiev in Ukraine, but I’m a Canadian at heart. Some of my fave pastimes include camping, travelling, international cuisine, wine, and reading.

Are you tired of running on the hamster wheel?

You started your business to build freedom in your life, but you’re hustling hard and heading towards burnout.

Tired of spending too much of your valuable time on repetitive admin tasks necessary to run your business?

Need a more efficient way of doing things and more structure in your business?

Worried you’ll drop the ball somewhere along the line because you don’t have a proper system in place?

GET HELP

Operational Support & Executive Assistance

A combination of strategic operational support with executive assistance helping you stay organized, proactive, and focused. I’ll work with you to manage the day-to-day operations of your business, so you can serve in the areas of your business that you are most passionate about!

Manage your inbox, organize communications, and ensure timely, thoughtful responses to client inquiries and internal requests. Setup and maintain templates to streamline communication.

Prepare and format client-facing documents including intake forms, proposals, contracts, invoices, and reports. Maintain brand consistency across all external communications and documentation.
Organize and maintain digital files, shared drives, and knowledge bases for easy access and collaboration. Implement naming conventions, version control, and central hubs for streamlined information management.
Monitor KPIs and operational metrics tied to project delivery and client satisfaction.
Build an easy-to-update SOP library your team can access to ensure consistency and efficiency.

GET RESULTS

Systems Design & Tech Setup

Set up, optimize, and maintain the core systems that keep your business running smoothly behind the scenes— so you can serve clients, and scale confidently.

Evaluate your client delivery systems, internal processes, and team operations. Uncover bottlenecks, redundancies, tech friction points, and areas where efficiency can be improved.
Recommend optimizations and automations to improve operational performance and scalability.
Set up automations and integrations within and across platforms to eliminate manual tasks.
Set up and customize your CRM to map your full client experience—from inquiry to offboarding.
Automate client touchpoints (proposals, contracts, onboarding emails, and follow-up sequences) to deliver a white-glove service at every step.

Project management system set-up (e.g., ClickUp, Asana). Create task templates, project timelines, and communication protocols to streamline internal and client projects.

GET ORGANIZED

Project Management

Strategic project management that keeps your initiatives organized, on-track, and executed with excellence, so you can launch, deliver, and scale with ease.

Develop detailed, actionable project plans built inside your preferred project management tool (ClickUp, Asana, Monday, Trello, etc.), ensuring every milestone, task, and owner is clearly defined.
Assign tasks, set priorities, manage due dates, and monitor progress across your team to maintain momentum and accountability at every stage.
Adjust project scope, timelines, or deliverables as needed based on shifting priorities.
Act as the liaison between clients, contractors, and vendors, ensuring everyone stays informed, aligned, and moving toward project goals.
Set up project-specific folders, templates, dashboards, and communication hubs to keep everything organized and easily accessible.

Client Love

Shannon & Meike

Shinebright Coaching

“We cannot recommend Roxy highly enough to any person or small business that needs seamless support.”

“We partnered with Roxy during a critical point in our business, where we needed to put important structures in place in order to help us grow. Roxy quickly hit the ground running and did outstanding work for our career coaching practice. During our time together, Roxy brought a consistency, professionalism, and attention to detail which showed in all of her work.

She did a number of tasks for our business including client outreach, organizing and streamlining systems and processes, and supporting our online course to a successful launch.

We really appreciated Roxy’s “can do” attitude and capacity to learn quickly, both these talents were very helpful to everything she supported.”

“Roxy helped transform our business within weeks of joining our team!”

“Hiring Roxy was without a doubt the best business decision we made this year. She has been an incredible asset to our team through the attitude and energy she brings to every conversation and project as well as her amazing work ethic and expertise.

Roxy has helped make a number of projects that have been on our “to do” list for years a reality. Most notably, when we mentioned we have wanted to create a structured customer journey process, she was able to take that idea and break it down into a collaborative workflow document that she then used to create smaller, more manageable action items for us.

This removed so much of the overwhelm we were feeling when thinking about tackling this idea, and as a result, the concept became a reality in just a few weeks time.”

Kelley Gibson

INKLING DESIGN

Kelley Gibson

INKLING DESIGN

Let’s bring more flow, structure, and momentum to your business.

Monthly Retainer

Are you looking for consistent support? Are you wanted to off-load your day-to-day tasks? If so, then my monthly retainer service is for you!

The retainer consists of an agreed-upon minimum set of hours per month.

Project-Based

Project rates are based upon hours required to complete the project and technicality of tasks.

Not sure which package may be the right fit for you? Not a problem! Let’s hop on a consultation call and see how I can best support you.